Heidi Health

AI clinical documentation for any specialty — free tier, no time limit.

4.6/ 5

The strongest free-tier AI scribe in the category — unlimited transcription with no time limit, and an evidence module that no therapy-specific competitor matches.

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Pros and cons

What Heidi Health does well

Unlimited free transcription — with no session cap

Heidi's free plan gives therapists unlimited session transcription and standard note generation with no monthly cap, no session limit, and no expiry date. This is the most generous free tier in the AI scribe category.

For context: Mentalyc's free trial is 14 days with 160 note credits before you must pay. AutoNotes' trial is 7 days. Blueprint's free tier covers EHR features but charges $0.99 per session for the AI scribe. Heidi's free plan has none of these restrictions — you can transcribe and generate notes indefinitely on the free tier.

For a therapist who is skeptical about AI documentation, wants to evaluate the technology without financial commitment, or runs a small practice where the free plan genuinely meets their needs, Heidi is the lowest-risk entry point in the market.

The evidence module is unique in the category

Heidi's paid plans include an Evidence module that no therapy-specific AI scribe competitor currently offers: research-backed clinical answer suggestions surfaced within the context of each patient visit, with transparent citations to the underlying literature.

A therapist seeing a client with treatment-resistant depression can query the evidence module mid-workflow and receive synthesised answers with source citations — not general AI responses, but responses grounded in published clinical research. The module includes CPD/CME tracking so clinicians can log continuing professional development credit from queries answered during normal clinical work.

For therapists who engage regularly with clinical literature or who work in settings with CPD requirements, this is a meaningful workflow integration. The citation transparency also addresses a genuine concern with AI clinical tools: knowing the source of a suggestion matters when it informs clinical decision-making.

Compliance certifications are among the strongest in the category

Heidi Health holds an unusually comprehensive set of certifications for a clinical AI platform: HIPAA (with US data hosting and BAA), SOC 2, ISO 27001 (information security management), ISO 9001 (quality management), ISO 42001 (AI management systems), GDPR, PHIPA, Cyber Essentials+, and TX-RAMP.

The ISO 42001 certification is particularly notable — it is a recently established standard specifically for AI management systems, addressing risks and governance for AI-generated clinical content. Very few clinical AI tools have pursued this certification, and its presence signals a meaningful commitment to AI governance beyond standard security compliance.

For therapists who work in institutional settings or who supervise other clinicians, this compliance depth may be a deciding factor.

Works across in-person and virtual sessions

Heidi captures audio from in-person sessions via the device microphone on mobile or desktop, from telehealth sessions, and via the Remote hardware device — a 21-gram wearable microphone designed for clinical environments where phone placement would be disruptive or inappropriate.

The Remote device enables offline capture, which addresses a genuine problem in some therapy settings: a therapist who wants session recording but finds a phone on the desk changes the room dynamic. The device is small enough to be unobtrusive and stores recordings for later transcription.

What Heidi Health doesn't do well

Therapy-specific note formats require more configuration

Heidi is built for all clinical specialties — primary care, nursing, allied health, dental, veterinary, and mental health. This breadth means the platform is not optimised specifically for therapy documentation in the way that Mentalyc, AutoNotes, or Blueprint are.

Standard clinical note formats are available on the free plan. Advanced and custom templates are available on paid tiers. However, therapy-specific formats like BIRP, GIRP, EMDR notes, group therapy notes, and couples or family session formats are not listed as built-in templates in Heidi's public documentation. A therapist who needs these formats will need to build custom templates on a paid plan, which adds setup time and requires some technical investment upfront.

For therapists whose documentation requirements are straightforward — primarily SOAP or DAP format notes for an insurer or supervisor — this is not a significant limitation. For therapists with complex or varied format requirements across a diverse caseload, a purpose-built therapy tool will be less friction.

Paid plan pricing is not publicly listed

Heidi does not publish the monthly or annual prices for its Evidence Plus or Clinician tiers on its pricing page. The tiers and feature lists are displayed, but actual dollar amounts are not visible — they appear to load dynamically and were not captured in available documentation.

A therapist evaluating Heidi cannot compare its paid plan cost against competitors like Mentalyc ($19.99–$69.99/month) or AutoNotes ($14–$34/month annual) without contacting Heidi or starting a trial. This lack of pricing transparency is a genuine friction point for independent evaluation.

EHR integration is a paid feature

EHR integration in Heidi is available only on the Clinician plan — the highest individual tier. The free plan and Evidence Plus plan do not include EHR connectivity. A therapist on the free plan who wants notes pushed directly into SimplePractice or TherapyNotes will need to copy and paste from Heidi's output.

This is a meaningful limitation given that Blueprint, Mentalyc, and AutoNotes (via EHR-agnostic export) all provide some level of EHR connectivity at lower price points.

Pricing breakdown

Heidi's free plan is a meaningful, permanent offering — not a crippled trial. For therapists whose documentation needs are met by standard note formats and unlimited transcription, the free plan may be the only plan they ever need.

The Evidence Plus and Clinician paid tiers add progressively deeper features, but because prices are not publicly listed, a direct cost comparison with competitors requires contacting Heidi or starting the 14-day trial on a paid plan to see the pricing.

Who it's for

Heidi is the right choice for therapists who:

• Want unlimited AI transcription at no cost and are willing to work within standard note formats
• Value evidence-based research suggestions integrated into their clinical workflow with citation transparency
• Work in multi-specialty settings where a single AI scribe needs to cover different provider types
• Need the highest level of compliance certification — ISO 42001, HITRUST, and multi-region coverage

Who it's not for

Therapists who require therapy-specific formats (BIRP, EMDR, group therapy notes) out of the box will find purpose-built tools less friction. Practices that need to compare costs head-to-head before trialling will find the absence of published pricing a barrier. Therapists who need EHR integration without paying for the highest individual tier should look at Mentalyc or Blueprint.

Alternatives

Mentalyc is the strongest purpose-built therapy alternative to Heidi — more note formats, deeper therapy modality support, and Alliance Genie scoring. It is better suited to therapists with complex documentation requirements. See our review of Mentalyc for therapists.

Blueprint offers a free full EHR alongside pay-per-session AI, making it a better fit for therapists who need scheduling and billing alongside documentation. See our review of Blueprint for therapists.

AutoNotes is the strongest budget alternative with unlimited notes starting at $14/month (annual billing) — lower cost than Heidi's paid tiers once pricing is confirmed. See our review of AutoNotes for therapists.

For a full comparison of AI tools for therapists including compliance guidance and a buyer's guide, see our best AI tools for therapists page.

The verdict

Heidi Health earns a 4.3 rating for the combination of the most generous free tier in the category and an evidence module that moves it into genuinely different territory from documentation-only tools. Unlimited transcription with no time limit and no session cap is a meaningful offering — it removes the financial risk of adoption entirely for solo therapists.

The trade-off is that Heidi is a generalist clinical tool, not a therapy-specific one. Therapists with complex modality requirements will need to invest time in template configuration that purpose-built tools handle out of the box. And the absence of published pricing on paid tiers makes cost comparison difficult without starting a trial.

For therapists who want the lowest-risk entry into AI documentation, or who value evidence-based clinical research integration, Heidi Health is a strong choice.

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